ChatOnline

A website is a storefront for customers to search out information
about a company, it’s truly window shopping. Obviously, sales would increase
if a salesperson were in the store to answer questions, offer
suggestions and assist the customer. With WaveAccess ChatOnline, your website can
have a salesperson manning the store. A tool to allow you to communicate
with your website visitors while they’re still on your website!

Using WaveAccess ChatOnline will increase your sales from your installation day
forward!

Most Websites never realize their sales potential

Website visitors are looking for information. If they can’t find what they want
in a short time, they leave. Website navigation is important, just like aisles are
critical in a department store, but can you imagine a department store with no salespeople?
Give your customers the information they want when they want it. Hope is not a strategy,
so stop hoping they get the right information from your website documentation, request
an e-mail, or fills out a please contact me form. With WaveAccess ChatOnline, your
customers can get the answers and you can get the sale, right now!

People come to the site, quietly browse it – and then they leave!
Without even asking additional questions by the phone or by e-mail!

ChatOnline — salesperson for your site!

Now — what changes if the store hires a salesperson?

Everyone who comes in is tended to by the salesperson. Even if you have higher prices
than your competitors — even in this case — you have good chance to sell your goods
to the customer. Sales people with even ordinary selling skills — kicks the sales
up. Assuming this is a good salesperson — the sales may double, triple etc.

We created an online salesperson tool for your site. Most sites have a huge void,
no sales people!
And that’s why they don’t sell as much as they could.

How does it work? Someone comes to your site. After he/she spends some time browsing
— the window with the chat is popped up:

The visitor answers your leading question and in the same instance another chat
window is popped up on the store side — where your live salesperson can see that
new customer wants to talk. After that your salesperson is chatting with the visitor
and following whatever selling strategy you use.

If you use Microsoft Dynamics CRM then new leads will be saved immediately in your
CRM in conjunction with the conversations had between visitors and your people.
For existing leads and contacts the conversation will be saved as Notes.

You can take the contact information and then use direct marketing to reach them.
Or you can propose to continue discussion on the phone. You have a variety of choices
because you’re already talking to a potential customer.

Revolution in Internet Sales

You may say: “Ok, I already put my phone number and my e-mail on my site – isn’t
it enough?” No, it’s not. People visiting sites usually do not call. They browsed
the site — and then they go to a site of your competitors. Putting phone number
and e-mail on the site, you assume that visitor will initiate the conversation.
Seldom does the customer make the first call. But you can initiate it yourself!

You may invest in copywriting services in order to create selling texts and images
on your site. But it will still have lower success rates than live conversation
with a live salesperson.

And, by the way, how many people can the salesperson talk on the phone simultaneously?
One, right? With WaveAccess ChatOnline, the salesperson can chat with 10 people
at the same time. Now that’s efficient?!!

This is a real Revolution in Internet Sales

You can have it instantly!

If you decided to significantly increase your sales right now with adding this service
to your site — this will cost $249 for the first 5
salespersons plus $99 for every additional 5
salespersons who will use it.

We take care of everything: training and installation. Worried about time, we’ll
have you up and running and trained in two days. That means that you can start using
WaveAccess ChatOnline service almost immediately.

We provide three-month warranty on our tool — that means full
support and delivering patches once they’re released. After this period
the support will cost you only $30 per month per 5 operators.

This can be used on any site in any industry

The good thing with ChatOnline is:

It can be used everywhere

Really, it can be applied to any industry — travel agencies, Internet shops, consulting,
realty, construction — everywhere!

It can be used with any number of visitors on the site. If there are few of them
— you’ll be able to contact almost every visitor on your site directly. If there
are a lot of the visitors — you’ll be able to talk to 10+ people simultaneously
— you’ll still directly contact huge number of customers.

This is amazing! Independent of what industry you are in, independent of visitors’
rate on you site:

WaveAccess ChatOnline will be significantly increasing your sales

Purchasing this product, you will receive:

1) Flex application, that can be integrated to a site with any technology

2) Licenses for 5 operators

3) Installation instructions and support

4) Server-side configuration plug-in for openFire


To use ChatOnline application you need an openFire server to be installed and PSI jabber client on operator computers,
WaveAccess provides openFire host services for ChatOnline.


Also we can create SWC component, make customizations and integrate with you software if necessary

Testimonials

SalesCentric installed the WaveAccess’ ChatOnline in a couple of hours, but found
it beneficial in a couple of minutes. Guest to our web site would go unnoticed by
us, relying on the guest to fill out some form for more information; when we installed
ChatOnline; we began talking to our guest, we were able to greet each and everyone.
What had been browsing became a shopping experience; our contact and sales increased
significantly. Installing WaveAccess’ ChatOnline was the best decision we made concerning
our web site, the success was instant.

Joe Stuckey
CTO of SalesCentric